Updated Returns Policy - Feb 2019 onwards
Any issues with items we've sent you, or that you have picked up? Please email us ASAP - we accept returns up to 30 days after date of purchase. We may ask you to provide personal details (e.g. Full Name) so that we can arrange the return. Refunds will not include the cost of shipping/posting the product back to us UNLESS the product was faulty.
Faulty Product Returns
If the products you purchased from us are faulty, wrongly described and/or different from the photos shown, then we will accept the return. Contact us via email with a description and/or photos of the fault(s) and we will begin the returns process. Shipping/postage costs will be refunded on faulty items (if multiple items were ordered, a reasonable part of the shipping), and the customer will need to provide proof of the shipping/postage amount (a photo of the Australia Post receipt + tracking number of returned item).
Change of Mind Returns
Have you ordered the wrong campaign book, or the wrong miniature? Or did you order more of an item than you wished? If you change your mind about products you've purchased from us, we will refund the purchase price. You will need to either pay for return postage, or return the item in person to one of our pickup locations. Please email us to begin the returns process, and to arrange dropoff if you opt to do so.
"Change of mind" returned items must be in the original sale condition: - If item is a packaged product, it needs to still be in the original box or shrink wrap - If item was an unsealed product, it would need to be the same condition described in the product description (e.g. Excellent Used Condition).
